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Guest Experience Floor Supervisor(Full Time)

Department: Guest Experience
Location: Miami, FL

Guest Experience Floor Supervisor (Full - Time)

Department: Guest Experience
Reports To: Vice President of Guest and Security Operations

SALARY: $17.00 per hour

Must be available to work 9am-7pm. Must be available on weekends and holidays.

SUMMARY: The Phillip and Patricia Frost Museum of Science is seeking a full-time non-exempt Guest Experience Supervisor to support the Guest Experience Management team. The Guest Experience Supervisor must embrace and model outstanding customer service, run efficient business operations and develop high employee morale for the Guest Experience team members. This position assists with the daily operations of the museum, supporting the Guest Experience Management team to ensure consistent high standards of customer service, and performs essential duties to support the team. Responsible for assisting in scheduling floor coverage for a team of 45+ employees in a 365-day operation, the Guest Experience Supervisor will provide consistent staff support working within budgetary guidelines. Works with managers of other teams to provide maximum support of all staff and volunteers. Responsible for supporting floor operations as necessary, including exhibit and sales floor coverage.Communicates effectively with other Guest Experience Managers, Membership, Retail, Food Service, Security and Facilities personnel to provide consistent coverage and smooth operations.


  • Responds immediately to all guest complaints and issues using best judgment to resolve.
  • Monitor team performance, reporting any issues that arise during the shift to management.
  • Assists with training new staff.
  • Responsible for assisting in weekly preparation of guest experience team schedules, including special events scheduling; ensures that schedules are prepared accurately and on a timely basis.
  • Maintains accurate records for employees in regard to attendance, approving requests for time off, shift trades and drops.
  • Provides additional guest experience floor support (both front of the house and back of the house) as needed.
  • Act as sales lead for guest experience team.
  • Assists with enforcing company safety policies
  • The person filling this role is considered “essential personnel” during emergency conditions such as hurricane recovery.
  • Responsible for providing basic first aid and emergency response, ensuring prompt and effective management of minor injuries and health issues. Company-sponsored CPT/AED & First Aid training and certification will be provided every 2 years
  • Other duties as assigned


  • Associate’s or bachelor’s degree, or 1-3 years of comparable experience in a hospitality/attraction environment
  • Experience with scheduling software programs; Microsoft Office and Excel


  • Must present a mature, professional appearance with strong verbal communication skills
  • Must have the ability to maintain and project a calm, outward demeanor under stressful situations
  • Must demonstrate attention to detail in all matters
  • Must be able to enforce company safety policies
  • Ability to work evenings, holidays and weekends as scheduled
  • Oversee and assist with floor operations as needed or in the Managers absence
  • Fluency in English language (oral and written) required; oral fluency in Spanish strongly preferred


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds on select occasions. Specific vision abilities required by this job include close vision and the ability to adjust focus.


The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. Work time will be split between working in an open office setting and on the floor. Exposure to outdoor activities is often requested.


  • Background clearance
  • Drug screening as part of the Drug Free Workplace Program.

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