NON-EXEMPT

Job Title: Retail Supervisor

Role Level/ Grade: A3/3
Department: Retail
Reports To: Retail Operations Assistant Manager

SUMMARY:

The Phillip and Patricia Frost Museum of Science is seeking a Full-time Supervisor for the Retail team. The Retail Supervisor is responsible for the day-to-day operation of the Retail Store and the retail inventory. As well as lead the daily operation to ensure sales goals are met. This team member is responsible for embodying the first impression of Frost Science and is an integral part of the 365-day operation. Must present a friendly demeanor while greeting and providing customer service to guests, informing them of the retail and/or promotional items present in the Science Store, performing technical tasks in the point-of-sale system (Heartland Retail), and completing daily assigned tasks. Must embrace and model outstanding customer service to all.

SALARY: $17.00 per hour

• Manage retail staff, among which includes all retail locations.
• Make sure items received accurately and pricing is correct.
• Ensure products are clean and ready to be displayed. Work on store displays and ensure product is placed on floor in a timely manner.
• Recruit, Coach, counsel, discipline and train employees.
• Evaluate self-on-the-job performance, as well as other staff.
• Maintain inventory and ensure items are in stock, specifically with replenishment and organization.
• Analyze financial statements in order to enhance profit making opportunities.
• Ensure promotions are accurate and in tune with company’s standards.
• Utilize computers to record sales figures, analyze KPI’s, and create action plans to drive sales.
• Maintain health and safety measures and store’s cleanliness.
• Organize, distribute, and manage overall staff schedules.
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
• Handle customer complaints, issues and questions. Promote productivity within the workplace and provide guidance to team in team projects.
• Assist guests with a variety of transactions, questions, and concerns through a seamless and friendly experience.
• Represent the museum with the upmost integrity, exemplifying values of the organization and sharing our mission daily.

MINIMUM JOB QUALIFICATIONS/EDUCATION:

• High School diploma (minimum requirement); higher level of education preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer service experience in a high-volume environment
• 1 year of retail supervisory experience.
• Must be friendly and possess strong interpersonal skills to deal tactfully and effectively with guests
• Must embrace the multicultural differences of our staff and guests
• Must be able to multitask and handle stressful situations in a fast-paced environment
• Fluency in multiple languages is desirable
• Must have strong oral and written communication skills
• Must be a team player who can work under minimal supervision
• Must show flexibility when asked to perform other tasks as needed

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand for long periods of time, talk and hear. Daily tasks require variety of physical activities, related to walking, standing, stooping, sitting, and reaching. The employee is required to walk around the retail vicinity to ensure proper retail floor visibility, sitting only when the task assignment requires it; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. The employee will often lift and/or move up to 30 pounds on select occasions. Must be able to stand for long periods of time, move quickly from space to space to assist guests. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. The working environment is both the interior and exterior spaces of the museum. Must be able to work for extended periods of time in elements such as sun, rain, heat, wind, etc. Exposure to outdoor activities is often requested.

CLEARANCE REQUIREMENTS

• Background clearance
• Drug screening as part of the Drug Free Workplace Program.