POSITION & LEVEL/GRADE: Retail Sales Ambassador - A1 / 2

PAYGRADE: $15.00 PER HOUR

JOB SUMMARY:

The Phillip and Patricia Frost Museum of Science is actively seeking a part-time Retail Sales Ambassador to enhance our Retail team. This role plays a crucial part in ensuring an exceptional guest experience at both the Science Store and secondary retail locations. In addition to accurately processing sales transactions, the Retail Sales Ambassador takes charge of daily inventory processes, including product handling, processing, merchandising, and other inventory related tasks. This position is indispensable to our year-round operation, requiring not only a friendly demeanor and excellent customer service skills but also proficiency in technical and inventory tasks within the point-of-sale system (Heartland Retail). The hourly wage for this role is $15.00.

AVAILABILITY REQUIREMENTS:

Candidates must have open availability for a minimum of three days a week, including one weekend day (Saturdays or Sundays). Additionally, availability on holidays from 8 am to 7 pm is required.

RESPONSIBILITIES:

Actively participate in all inventory-related task assignments and ensure the accuracy and completion of tasks daily.

Complete replenishment tasks and ensure the retail floor is prepared for guests.

Handle multiple tasks in a fast-paced environment, including inventory counts, sorting, merchandising, and restocking in a loading dock setting.

Adhere to department policies and procedures concerning cash handling, information security, and inventory management.

Assist guests with transactions, questions, and concerns, ensuring a seamless and friendly experience.

Utilize customer service training to identify and resolve guest issues.

Represent the museum with integrity, embodying organizational values and promoting our mission daily.

Identify and communicate areas of improvement to maximize guest satisfaction.

Assist guests with information and direction during emergencies or evacuations.

Enforce company safety policies.

MINIMUM QUALIFICATIONS:

High School diploma (higher education preferred).

KNOWLEDGE, SKILLS, AND ABILITIES:

Customer service experience in a high-volume environment.

Retail experience is a plus.

Friendly demeanor with strong interpersonal skills.

Ability to multitask and handle stress in a fast-paced environment.

Fluency in multiple languages is desirable.

Strong oral and written communication skills.

Team player with the ability to work under minimal supervision.

Flexibility to perform other tasks as needed.

PHYSICAL DEMANDS:

The role involves frequent standing, talking, and hearing. Daily tasks include walking, standing, stooping, sitting, climbing and reaching. The employee must be able to lift and/or move up to 30 pounds on multiple occasions.

WORK ENVIRONMENT:

The work environment includes both interior and exterior spaces of the museum, with exposure to elements such as sun, rain, heat, and wind. The ability to work for extended periods outdoors and a warehouse setting is required.

CLEARANCE REQUIREMENTS:

Background clearance.

Drug screening as part of the Drug-Free Workplace Program.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. Frost Science values a diverse and inclusive workplace. If you are excited about this role but your experience doesn’t align perfectly with all the qualifications, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.