Department: | Guest Experience |
Location: | Miami, FL |
ROLE & LEVEL/GRADE: A2 / 2
SUMMARY
The Customer Service Representative answers inbound telephone calls, responds to guest & member emails, prepares any onsite collateral and performs general office and database duties to support the Guest Experience Department. Also assists with onsite sales and performs duties of Sales Ambassadors and Guest Ambassadors when required.
SALARY: $15.00 per hour.
MUST BE AVAILABLE A MINIMUM OF 5 DAYS FROM 9:30AM-6PM or 10AM-7PM MUST BE AVAILABLE TO WORK ON WEEKDAYS, WEEKENDS AND HOLIDAYS.
ESSENTIAL DUTIES AND RESPONSIBILITIES
KNOWLEDGE, SKILLS AND ABILITIES
JOB QUALIFICATIONS/EDUCATION
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk; use hands and fingers to feel, handle, or operate objects, tools, or controls; and reach with hands and arms. During special events, the employee may be required to stand for extended periods of time. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those as employee encounters while performing the essential functions of this job. The working environment is both the interior and exterior spaces of the museum.
CLEARANCE REQUIREMENTS:
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. Frost Science values a diverse and inclusive workplace. If you are excited about this role but your experience doesn’t align perfectly with all the qualifications, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.